Refund policy

Return & Refund Policy

At CELESTIALS, every piece is thoughtfully produced in limited quantities and individually inspected before it reaches you. Our intention is to deliver products that meet a high standard of quality and craftsmanship, and we hope your experience reflects the same level of care.

Before You Order

We encourage you to make your purchase with confidence by reviewing the detailed product descriptions and size guides available for each item.

If you have any questions regarding sizing, fit, or product details before placing your order, our team is always available to assist you.

📩 contact@houseofcelestials.in

Returns

We offer assistance with returns only in the following cases:

You receive a damaged product
You receive an incorrect item
The product has a verified manufacturing defect

If any of the above applies, please contact us within 48 hours of delivery, along with your order number and clear images of the product and packaging.

Once reviewed, we will ensure the appropriate resolution is provided at the earliest.

Exchanges

As each drop is released in limited quantities, we are unable to guarantee availability for exchanges.

For this reason, we currently do not offer exchanges for:

Change of mind
Incorrect size selected at the time of ordering
Personal preference after delivery

We strongly recommend referring to the size guide or reaching out to us before placing your order—we are always happy to help you choose the right fit.

Refunds

Approved refunds will be processed to your original payment method within 5–7 business days after the returned item has been received and inspected.

Shipping charges are non-refundable unless the return is due to an error on our part.

Order Cancellations

Orders may be cancelled only prior to dispatch.

Once an order has been packed and handed over to our courier partner, cancellations cannot be accommodated.

For approved cancellations made before dispatch, a nominal deduction may be applied to cover unavoidable processing costs such as payment gateway charges and transaction fees. The remaining eligible amount will be refunded to the original payment method.

Our Commitment

Every order is prepared with the same attention to detail we would expect as customers ourselves. In the rare event that we make a mistake, we are committed to resolving it fairly and promptly.